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Frequently asked questions from our guests

We have compiled the most frequently asked questions (FAQs) of our guests with answers to provide you with information in advance. If you still have an open question, please feel free to contact us.

> Questions about BnB > Booking & Payment > Change / Cancellation > Arrival / Departure > Emergencies on site > Room facilities
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Many travellers want holiday resorts with a special, preferably homely atmosphere. That's why we have made it our mission to create a place where our guests can feel like temporary locals in Palermo. We do this because, in everything we do, we believe that cultural exchange and friendship between peoples make the world a better place.

In concrete terms, this means that in addition to modern rooms and a carefree service, you also get a free guidebook and of course we are always there for you on site - if you want us to be.
Our BnB Dolcevita is ideal for you if you want a room with a local private person and don't want to stay anonymously and impersonally in a hotel. We are locals, born in Sicily and accordingly have insider and secret tips for you. You have direct contact with locals and will get to know the city more intensively and authentically than in a hotel.
Our BnB "Dolcevita" is located in the centre of Palermo at the harbour. The main attractions of Palermo as well as the promenade of Cala Marina are within walking distance. In the immediate vicinity you will find shops, mini markets, pharmacy, hairdresser, bars and much more. If you are looking for an ideal starting point for your activities, then you are in good hands with us. You can find more information about the location of our BnB at www.bnbdolcevita.com/location.
We are Eugenio and Adriana, born and raised in Sicily. Eugenio's father opened a small BnB in 1977, which is now run by his brother Sergio. So our family has been welcoming guests from all over the world in Palermo for more than 40 years. And that's how we know: it's not easy to find your way around here straight away and to let go. For this reason, in addition to a room, we also offer you the right service, information and insider tips.
This is how we came to our BnB: For a while we worked in Germany: Eugenio as a university lecturer in Italian and Adriana as director of Italian cultural institutes. While looking for a residence for our return, we heard that the city wanted to demolish the Palazzo Fenice to build a garage there. We saved the little piece of city history from its car park fate and made it a home for us and our guests.

That was our story. And now you! Become part of it and come and visit us.
We take the issue of data protection seriously, data protection exists. You can view our privacy policy on our site at bnbdolcevita.com/privacy.

The surname, first name, date of birth, citizenship and passport number of each guest are transmitted exclusively to the police in accordance with Italian law. We are obliged to do so.
You can book conveniently via the channel you prefer.

- directly on our website via the "Rooms" page and the online booking engine
- via mail to info@bnbdolcevita.com
- by telephone
- or very uncomplicated via Whatsapp +39-377-4234423

You will always receive a written confirmation by e-mail.
The information you provide to our website or that is transmitted to you by the website remains private. You can recognise this by the security symbol in your browser (e.g. in Chrome at the top of the address bar).

You can book online directly via our booking system and pay directly. We will then send you an email with written confirmation. We also do this if you book by phone, in writing by mail or by Whatsapp.
We offer credit card payment and PayPal.
Yes. You can conveniently book without a credit card and then pay via PayPal.
We accept direct credit card payments through our online booking system from all major credit card companies, including Visa, MasterCard, Discover and American Express. Your details are not visible to us. You will be redirected to the very secure connection to Stripe, our payment partner, for payment.
You can reserve as many rooms as you like per booking process online with our online booking system. If you would like to reserve several rooms at once, you are also welcome to contact us conveniently:

- via Mail info@bnbdolcevita.com
- via contact form at bnbdolcevita.com/contact
- by telephone +39 337 / 423 4423
- or very uncomplicated via Whatsapp +393774234423
If you would like to reserve several rooms at once for a group, please simply contact us at your convenience:

- via Mail info@bnbdolcevita.com
- via contact form at bnbdolcevita.com/contact
- by telephone +39 337 / 4234423
- or very uncomplicated via Whatsapp +393774234423
You can cancel your booking at any time. Up to 7 days before arrival free of charge. You can inform us of your cancellation in writing or via the e-mail with the booking confirmation. There you will find a link.
You can cancel free of charge up to 7 days before your arrival. After that, cancellation fees of 50% will apply, or 100% if you wish to cancel your trip one day before arrival.
By bus, shared taxi or private taxi. We have put together the directions for you at bnbdolcevita.com/arrival.
You can check into your room from 2 pm. If your room happens to be free the evening before, we will allow you an early check-in on request. Please inform our team in advance of your approximate arrival time. In any case, you can leave your suitcases with us at any time.
You can stay in your room until 11 am. If your room happens to be free the following evening, we will allow you a late check-out upon request. Please inform our team in advance of your wish. In any case, you can leave your suitcases with us at any time.
You should arrive by 20:00.
Arrivals after 8pm are of course possible, but should be arranged with us - for example via Whatsapp +393774234423
You will often find free parking spaces directly in front of our BnB. If not, there is a small private parking garage "Garage Welcome" opposite our BnB. We will gladly make the reservation for you in your name.
For check-in, we require an identity card or passport from you. And we also need such a document from every other guest in your room
We will provide you with a city map and information from our team on site.
We are always there for you with any question! If that's what you want.
The emergency numbers in Palermo are as follows:
113 Police, 115 Fire brigade, 118 Medical aid

Of course, we will support you as best we can in case of an emergency.
In case of illness
Poison emergency call (24-hour emergency advice) +49 (30) 1 92 40
International Red Cross + 41 (227) 30 42 22
If you have lost your passport, the first thing to do is to keep calm and act.Whether it is an identity card or a passport, you are obliged to report the loss of these official documents. You should go to the local police immediately and report the loss. If you are sure that your travel document has been stolen, you must also report it to the police. It is essential that you comply with these obligations, as you may be fined if you fail to do so. You will also need a solution for your return journey.You can use the following numbers for this purpose:Central emergency number of the Federal Foreign Office: 01888 1 74 44 44Citizens' Service at the Federal Foreign Office +49 (309 50 00 20 00
Each room has a balcony, some have two.
A spacious wardrobe, fridge, a large bed well above the standard Italian size with two bedside tables, a desk, two chairs, a luggage rack and a modern bathroom with daylight shower.
Our suites also have a sofa with sleeping function for 1 - 2 additional guests.
Yes, there are rooms for families with children and also cots.
The prices are per room and for two persons
Yes, if they want to share a bed or an extra bed / couch bed in pairs.
Yes, please contact us before booking. Gladly via mail to info@bnbdolcevita.com or uncomplicated via Whatsapp +393774234423
Yes, our rooms all have modern air conditioning units
Yes, there is a hairdryer in each bathroom
Yes, there is a fridge in each room.
Pets are not allowed in our BnB.
We have a safe which is centrally operated by us. So you can either keep valuables in your room or leave them with us if you wish.
No, smoking or vaping is not permitted in the rooms or in the building.
Throughout the BnB you can log on to the internet free of charge and surf at high speed. You will receive the access data to the WLAN from us on site directly upon your arrival.